Abyss Ocean World's Terms & Conditions

Safety

At our dive center, safety comes first! We’re all about making sure your underwater adventure is as safe as it is exciting. Before we dive in, we’ll walk you through all the rules and guidelines during our pre-dive briefing. We’re here to ensure everyone’s on the same page for a fantastic dive experience!

Health

Your well-being matters to us. That’s why we ask that all divers be in good health without any pre-existing medical conditions that could affect their safety while diving.

Certification

Certification is key! To join in on our dive fun, you’ll need to be certified by a recognized scuba diving organization. We’ll kindly ask for proof of certification.

Code of conduct

We wish and hope all our divers to behave respectfully and responsibly while joining our dive and snorkeling activities. Any behaviors deemed inappropriate be our staff may be asked to leave without a refund.

Liability Release

Before you come diving with us, we’ll need you to sign a liability waiver. This just acknowledges the risks involved with scuba diving and releases us from any liability in case of any unforeseen bumps along the way.

Cancellation and Refund

We get it—plans change! If you need to cancel your reservation, just give us a heads up at least 24 hours before your scheduled dive. Check out our rescheduling and cancellation terms for all the details.

Securing your Reservation

To lock in your spot for courses, recreational diving, or snorkeling, we’ll need a 30% deposit. Don’t worry, though—we’ve got clear rescheduling and cancellation policies to make sure you’re covered. Check them out down below

Additional day of training required

Sometimes, a little extra training is needed to make sure you are comfortable. If additional training is required to meet certification requirements, the minimum half-day rate is 500,000IDR per person.

Weather Conditions

Mother Nature calls the shots, especially when it comes to weather conditions. If conditions aren’t safe, we’ll have to reschedule or cancel activities—safety first, always!

Rental of equipment

Rental equipment is available. Just remember to treat it like your own and return it in the same condition you got it. Divers are responsible for any loss or damages to our rental gear.

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Reschedule or Cancel PADI Dive Courses

We totally get it—life happens, and plans can change. Here’s the lowdown on our cancellation and rescheduling policies for our PADI dive courses:

Deposit

To secure your spot in the course, we require a 30% deposit. Once we send you the PADI e-learning course, this deposit becomes non-refundable. But don’t worry—your e-learning course and certification credit are yours to keep, even if you need to cancel.

 

Cancellation
  • More than 48 hours before the course starts: You’ll get a full refund of the course fee, minus the non-refundable 30% deposit.
  • More than 24 hours before the course starts: You’ll be charged a cancellation fee equal to 50% of the daily course fee, minus the 30% deposit.
  • No-show or same-day cancellation: You’ll be charged a cancellation fee equal to 100% of the daily course fee, minus the 30% deposit.

 

Rescheduling
  • More than 48 hours before the course starts: No extra fee for a one-time rescheduling.
  • Within 48 hours of the course start: You’ll be charged a rescheduling fee equal to 15% of the course fee.
  • No-show or same-day rescheduling: You’ll be charged a rescheduling fee equal to one day of the course fee.

Please note that these policies ensure fairness for all our participants and help us manage our course availability effectively.

All cancellation or rescheduling requests must be made in writing (via WhatsApp(opens in a new tab) or email(opens in a new tab)).

We reserve the right to cancel or reschedule courses due to unforeseen circumstances like bad weather. If this happens, we’ll to reschedule your course at no extra cost.

By signing up for our PADI dive courses, you’re agreeing to these cancellation and rescheduling terms. If you have any questions or concerns, we’re here to help—ask away!

Cancellation Mid-Course

If you need to cancel your open water course after starting, you’ll receive a referral that’s valid for up to one year. If you cancel after the first day of the course, we’ll provide a refund for one day out of a three-day course, minus the online course fee.

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Reschedule or Cancel your Daily Activity

We totally understand that life can throw curveballs, and sometimes your dive plans might need to change. No worries, we’ve got you covered with our cancellation and refund policy. Here’s all the details to assure we are all on the same page:

Cancellation

If something comes up and you need to cancel your reservation, just give us a shout! Whether it’s via whatsapp, email, or in person.

  • Let us know at least 24 hours in advance for a full refund.
  • Need to cancel within 24 hours? No problem! You might still get a partial refund, depending on what’s already been set in motion.
  • If you need to cancel due to illness, just send us a doctor’s note within 12 hours of your scheduled dive, and we’ll sort you out with a refund or reschedule.
  • If you simply do not show or cancel less than 12 hours prior to the start of the activity: you will not be eligible for a refund.

 

Rescheduling

Life happens, and plans change. If you need to reschedule your dive adventure, we’ll do our best to make it happen!

  • Rescheduling more than 24 hours in advance: No additional fee
  • Rescheduling within 24 hours: Possible additional fees, depending on circumstances

 

Weather Conditions

Mother Nature can be unpredictable, and sometimes she doesn’t play nice. If we need to cancel your dive due to weather or other unforeseen circumstances, don’t worry! You’ll have the option to reschedule or get a full refund minus the expenses already inccurred for that morning.

  • We’re here to make sure your diving experience is as smooth as possible, even when things don’t go according to plan. If you’ve got any questions or concerns about our policy, don’t hesitate to reach out.

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