Terms & Conditions

Safety

At our dive center, safety comes first! We’re all about making sure your underwater adventure is as safe as it is exciting. Before we dive in, we’ll walk you through all the rules and guidelines during our pre-dive briefing. We’re here to ensure everyone’s on the same page for a fantastic dive experience!

Health

Your well-being matters to us. That’s why we ask that all divers be in good health without any pre-existing medical conditions that could affect their safety while diving.

Certification

Certification is key! To join in on our dive fun, you’ll need to be certified by a recognized scuba diving organization. We’ll kindly ask for proof of certification.

Code of Conduct

We wish and hope all our divers to behave respectfully and responsibly while joining our dive and snorkeling activities. Any behaviors deemed inappropriate be our staff may be asked to leave without a refund.

Liability Release

Before you come diving with us, we’ll need you to sign a liability waiver. This just acknowledges the risks involved with scuba diving and releases us from any liability in case of any unforeseen bumps along the way.

Cancellation and Refund

We get it—plans change! Check out our rescheduling and cancellation terms down below, for all the details. The policy applies differently if it is for a PADI Course or a daily activity.

Securing Your Reservation

To lock in your spot for courses, recreational diving, or snorkeling, we’ll need a 30% deposit. Don’t worry, though—we’ve got clear rescheduling and cancellation policies to make sure you’re covered. Check them out down below

Additional Day of Training Required

Sometimes, a little extra training is needed to make sure you are comfortable. If additional training is required to meet certification requirements, the minimum half-day rate is 500,000IDR per person.

Weather Conditions

Mother Nature calls the shots, especially when it comes to weather conditions. If conditions aren’t safe, we’ll have to reschedule or cancel activities—safety first, always!

Rental of Equipment

Rental equipment is available. Just remember to treat it like your own and return it in the same condition you got it. Divers are responsible for any loss or damages to our rental gear.

Reschedule or Cancel PADI Dive Courses

We totally get it—life happens, and plans can change. Here’s the lowdown on our cancellation and rescheduling policies for our PADI dive courses:

Deposit

To secure your spot in the course, we require a 50% deposit. This deposit is non-refundable. But don’t worry—your e-learning course and certification credit are yours to keep, even if you need to cancel.

Payment

Full payment is due before the course start date.

Cancellation

• PADI eLearning fees are non-refundable once the code is accepted.
• Cancellations made more than 72 hours before the course start date will receive a refund minus the 50% deposit.
• Cancellations made within 72 hours of the course start date are non-refundable.

Rescheduling

• A 10% rescheduling fee applies if changes are made less than 5 days before the course start date.

Please note that these policies ensure fairness for all our participants and help us manage our course availability effectively.

All cancellation or rescheduling requests must be made in writing (via WhatsApp(opens in a new tab) or email(opens in a new tab)).

We reserve the right to cancel or reschedule courses due to unforeseen circumstances like bad weather. If this happens, we’ll to reschedule your course at no extra cost.

By signing up for our PADI dive courses, you’re agreeing to these cancellation and rescheduling terms. If you have any questions or concerns, we’re here to help—ask away!

Reschedule or Cancel your Daily Activity

We totally understand that life can throw curveballs, and sometimes your dive plans might need to change. No worries, we’ve got you covered with our cancellation and refund policy. Here’s all the details to assure we are all on the same page:

Reservation

To secure your spot in the activity, we require a 30% deposit. This deposit is non-refundable.

Payment

The remaining balance is due one day before the scheduled activity.

Cancellation

If something comes up and you need to cancel your reservation, just give us a shout! Whether it’s via whatsapp, email, or in person.

• Cancellations made more than 72 hours before the activity will receive a refund minus the 30% deposit.
• Cancellations made within 72 hours of the activity start time are non-refundable, except under special circumstances at the company’s discretion. Please contact us via WhatsApp or email to inquire about a possible partial refund.
• No-shows or cancellations within 24 hours of the activity are non-refundable as we may not be able to fill the vacant spot on short notice.

Rescheduling

Life happens, and plans change. If you need to reschedule your dive adventure, we’ll do our best to make it happen!

• Rescheduling within 72 hours before your activity,  a 10% additional fee will apply.

Weather conditions

Mother Nature can be unpredictable, and sometimes she doesn’t play nice. If we need to cancel your dive due to weather or other unforeseen circumstances, don’t worry! You’ll have the option to reschedule or get a full refund minus the expenses already incurred for that morning.

• We’re here to make sure your diving experience is as smooth as possible, even when things don’t go according to plan. If you’ve got any questions or concerns about our policy, don’t hesitate to reach out.

Reschedule or Cancel your Bali Dive Safari and Liveaboard

We understand that unexpected changes can happen, and your dive plans might need to adjust. Our cancellation and refund policy is designed to make the process simple and stress-free. Here’s what you need to know:

Deposit

To secure your spot in the activity, we require a 30% deposit. A total of 50% deposit is needed if booked less than 385 or at the 385 day mark. The balance is dur 195 days (6 months) before the travel date.

Cancellation

All deposit are not refundable.

Reschedule or Cancel your Accommodation

We totally understand that life can throw curveballs, and sometimes your dive plans might need to change. No worries, we’ve got you covered

Deposit

Lock in your room with a 50% deposit. The balance is due 30 days before your check-in date.

Cancellation

If something comes up and you need to cancel your reservation, just give us a shout! Whether it’s via whatsapp, email, or in person.

• If you need to cancel less than 30 days before your stay, a 50% cancellation fee will be applied.

Rescheduling

If you need to reschedule less than 2 weeks prior to your stay, a scheduling fee of 20% will be applied.

Special Notes

• All percentages are calculated based on the total reservation cost in Indonesian Rupiah (IDR).
• PEAK Season is considered to be June 15th to September 15th.